We’re always happy to discuss new business, and our aim us to make it quick and easy for customers to create an account.
New account form
To open a trade account to order Hachette UK Group titles or from any of our third party publishers, please complete the new account form here: New Account Form
Subject to credit checks, all new accounts are usually set up within 48 hours.
Pubeasy
We work with Pubeasy to allow customers to place orders directly with us electronically and to check price and availability. To register, follow this link and let us know your details so that we can link you into our systems.
Batch
This provider gives you access to a portal which allows you to retrieve copy invoices, arrange authorised returns with us, and provides the functionality of making payments. To register, follow this link.
One-time customers
We accept orders from customers who may only want to place a one-off order and not have a trade account set up; instead we will process the order by a credit card payment. Please contact our customer service department for more information.
Email: hukdcustomerservices@hachette.co.uk
Telephone: 01235 759555
Returns
Occasionally our customers may need to return stock. We are able to arrange this in a number of ways. Our preferred method of requesting a return is electronically via Batch.com.
Alternatively, please contact our customer services team who will be able to advise you of an authorisation number to include when sending the stock items back to:
Hely Hutchinson Centre
Milton Road
Didcot
Oxfordshire
OX11 7HH
Credit services (for account management, statements, payment queries)
Our credit services team is on hand to help you manage your accounts and to provide statements and copy invoices for reconciling and dealing with payment queries.
For ease and quick access, customers can view copy invoices or make payments via Batch.com.
If you’re not a Batch customer, our preferred payment method is via BACS in the currency detailed on your invoice. You can also find our bank details on your invoice. You’ll need to quote your customer account number and the invoices being paid. Please send any remittances to hukd.remittance@hachette.co.uk; this will help speed up the allocation of your payment to your account.
If you have any queries on your account or statement, please contact your dedicated credit controller. For other questions, you can speak to:
Email: ccontrol@hachette.co.uk
Telephone: 01235 400 571
