By the Author
The Power of Positive Confrontation
When slighted, misunderstood, cut in front of, annoyed, taken advantage of, or treated rudely, most people avoid their bosses, ignore coworkers, change hairdressers, complain to…
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When the Little Things Count . . . and They Always Count
From the Internet and e-commerce to contract work and globalization, the way we work and communicate is changing constantly. Still, one essential fact remains: We…